Privacy and Security
Posted: December 30, 2019
Effective: January 1, 2020
THD will send you updates about your order via email and/or text message. By signing up for the site and/or ordering from the site, you agree that you opt-in to these communications.
Periodic offers and marketing communications may also be sent to our database of users; as of December 21, 2021, such marketing communications require a separate opt-in via our “Newsletter Signup” form.
You may not opt-out of service-related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by emailing email@example.com from the email address you signed up with.
THD may periodically email you with administrative messages. THD will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Your information may be combined with information THD collects from other companies and used to improve and personalize services, content and advertising. If you don’t wish to receive administrative messages or participate in these programs, simply opt-out by emailing firstname.lastname@example.org.
If you no longer wish to receive administrative messages, you may opt-out by emailing email@example.com. Please note that if you do not wish to receive administrative messages from us, those notices will still govern your use of the THD website and service, and you are responsible for reviewing such notices for changes.
Password: Keep your password secure. You are fully responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality. You agree to immediately notify THD of any unauthorized use of your password or any breach of security. You also agree that THD cannot and will not be liable for any loss or damage arising from your failure to keep your password secure.
Account Information: You must keep your account information up-to-date and accurate at all times, including a valid email address.
Account Transfer: You may not transfer or sell your THD account and User ID to another party. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this Agreement.
THD users are offered subscriptions to THD email newsletters. To opt-in, THD will ask for your email address. This email address will only be used for this feature. You may change your subscription or unsubscribe at any time by following the instructions contained in the email.
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject all cookies, you may not be able to take full advantage of the THD service. THD uses its own cookies for a number of purposes, including to: Access your information when you “sign in”; keep track of preferences you specify while you are using THD’s services; display local product offerings; estimate and report THD’s total audience size and traffic; conduct research to improve THD’s content and services. THD cookies do not collect personal information, and THD does not combine information collected through cookies with other personal information to tell us who you are or what your username or email address is.
THD is affiliated with other online ordering businesses. These businesses may or may not be linked from THD web properties. THD may also provide services or sell products jointly with affiliated businesses. Due to the nature of THD’s business model, when an affiliated business is associated with your transaction, you will share customer information that is related to such transaction with that affiliated business.
THD employs other companies and people to perform tasks on our behalf and needs to share your information with them to provide products and services to you. Examples include but are not limited to fulfilling orders, handling billing disputes, analyzing data, providing marketing assistance and providing customer service.
Personal Information we collect (and why)
This is the personal data that is provided by you or collected by us to enable you to sign up for and use the THD service. This may include your username, email address, phone number, street address, and country.
Some of the personal data we will ask you to provide is required in order to create your account. You may also have the option to provide us with additional personal data in order to make your account more personalized.
This is the personal data that is collected about you when you’re accessing and/or using the THD service, including:
Information about your interactions with the THD service such as your search queries (including the date and time of any requests you make), purchase history, and your product browsing history. It can also be inferences drawn about your interests and preferences based on your usage of the THD service.
Certain technical data, which may include:
- URL information;
- online identifiers including cookie data and IP addresses;
- information about the types of devices you are using such as network connection type (e.g. wifi, 3G, LTE), provider, network and device performance, browser type, language, and operating system;
- your non-precise location, which may be derived or inferred from certain technical data (e.g., your IP address, language setting of your device, or payment currency), to monitor for unusual/suspicious account activity, and deliver personalized content and advertising to you.
Payment and Purchase Data
We may collect certain personal data if you make a purchase through the THD service. The exact personal data collected will vary depending on the payment method (e.g. credit card or PayPal) but will include information such as:
- Date of birth;
- Credit or debit card type, expiration date, and certain digits of your card number;
- Postal code;
- Mailing address;
- Mobile phone number; and
- Details of your purchase and payment history.
Third Party Sources
Technical service partners: We work with technical service partners that provide us with certain data, such as mapping IP addresses to non-precise location data (e.g., city, state), to enable us to provide the THD service, content, and features.
Payment partners: If you choose to pay for a service or feature by invoice, we may receive data from our payment partners to enable us to send you invoices, process your payment and provide you with what you’ve purchased.
Advertisers and other advertising partners: We may obtain certain data about you, such as cookie id, mobile device id, or email address, and inferences about your interests and preferences from certain advertisers and advertising partners that allow us to deliver more relevant ads and measure their effectiveness.
What we use Personal Information for
- To provide and personalize the THD service.
- To understand, diagnose, troubleshoot, and fix issues for the THD service.
- To evaluate and develop new features, technologies, and improvements to the THD service.
- To comply with legal obligations and law enforcement requests.
- To conduct business planning, reporting, and forecasting.
- To process your payment.
- To detect fraud, including fraudulent payments and fraudulent use of the THD service.
- To conduct research, contests, surveys, and sweepstakes.
Requesting, Editing, and Deleting Account and Personal Information
You can change your THD Account Information (except your username), at any time. THD may send you certain communications relating to the THD service, such as service announcements and administrative messages that are considered part of your THD account.
THD limits access to personal information about you to employees who THD believes reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Your THD Account Information is password-protected.
If your personally identifiable information changes you may correct or update it by making the change on your THD account page. You may delete or deactivate your account by emailing Customer Support at firstname.lastname@example.org. For your security, you must send the account deletion request from the same email address that you use to log into your account. THD will respond to your request within 10-20 business days. Please note that your identification, billing and contact information may remain in THD’s records for some period.
The security of your personal information is important to us. Your THD account information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by signing off once you have finished using a shared computer. When you enter sensitive information (such as credit card number) for registration THD encrypts that information using Transport Layer Security technology (TLS). THD follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once THD receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while THD strives to use commercially acceptable means to protect your personal information, THD cannot guarantee its absolute security. If you have any questions about security on THD’s Web site, you can email THD at email@example.com.
If you have questions or suggestions you can submit them to firstname.lastname@example.org or by postal mail to THD Attn: Customer Support; 74 First Street, South Orange, NJ 07079.